Effective Date: May 30, 2025
At Nattral LLC, we’re all about helping you chase the wild beauty of the world’s coastlines with confidence. We understand plans can change, so we’ve crafted a clear and fair refund policy for any bookings or services made through our website, www.nattral.com. This policy outlines when and how you can request a refund, ensuring your experience with us is as smooth as a coastal breeze. If something’s not clear, reach out—we’re here to help.
1. Scope of This Policy
This refund policy applies to bookings made directly through Nattral LLC, such as guided tours, eco-lodge reservations, or other travel-related services we offer. If you book through third-party partners (e.g., tour operators or lodging providers), their refund policies will apply, and we’ll help you navigate those if needed. Always check the specific terms at booking.
2. Cancellation by You
Life happens—weather, schedules, or just a change of heart. Here’s how refunds work if you need to cancel:
Cancellations Within 24 Hours of Booking: Cancel within 24 hours of your booking, and you’ll get a full refund, no questions asked, as long as the service or trip hasn’t started.
Cancellations 30+ Days Before Service: For bookings like guided kayak tours or eco-lodge stays, cancel at least 30 days before the start date, and we’ll refund 100% of your payment, minus any non-refundable processing fees (typically 3-5%).
Cancellations 14-29 Days Before Service: Cancel within this window, and you’re eligible for a 50% refund, minus processing fees. Some services may offer credit toward a future trip instead—check your booking confirmation.
Cancellations Less Than 14 Days Before Service: Unfortunately, we can’t offer refunds this close to the date, as we’ve already committed resources. However, we’ll work with you to reschedule or offer a credit where possible.
To cancel, email us at [email protected] or call +1 859-558-9438 with your booking details. We’ll confirm within 48 hours.
3. Cancellation by Nattral LLC or Partners
Sometimes, nature or unforeseen issues (like storms or safety concerns) force us to cancel. If we or our trusted partners cancel your booking:
You’ll receive a full refund, including any processing fees, credited to your original payment method within 7-10 business days.
Alternatively, we may offer to reschedule your trip or provide a credit for a future adventure—your choice.
We’ll notify you ASAP via email or phone if this happens and work to make it right.
4. No-Shows
If you miss your booked service (e.g., tour, activity, or check-in) without notifying us, we can’t offer a refund or credit. Coastal adventures often have tight schedules, and no-shows impact our small team and partners. If you’re running late, call us at +1 859-558-9438—we’ll try to help.
5. Changes to Bookings
Want to tweak your trip? We’ll do our best to accommodate:
Minor Changes: Adjusting dates or group size (if allowed) may incur a small fee, depending on the service. Contact us at least 14 days before to check options.
Major Changes: Switching destinations or services might be treated as a cancellation and rebooking—see Section 2 for refund details.
Reach out early to discuss changes; last-minute swaps are tough in remote coastal spots.
6. Refunds for Digital Products
For digital purchases like downloadable guides or itineraries:
Refunds are available within 7 days of purchase if the product hasn’t been accessed or downloaded.
Once downloaded, digital products are non-refundable due to their nature.
Email us with your order number to request a refund for unaccessed products.
7. Processing Refunds
Refunds are issued to your original payment method within 7-10 business days after approval.
Processing fees (e.g., credit card fees) are non-refundable unless we cancel the service.
If you don’t see your refund, check with your bank—some take longer to process. Still stuck? Contact us.
8. Disputes or Issues
If you’re unhappy with a service, let us know within 7 days of the experience. We’ll investigate and may offer a partial refund, credit, or alternative solution, depending on the situation. Our goal’s to keep your adventure Nattral and stress-free. Email or call us with details, and we’ll respond within 48 hours.
9. Third-Party Bookings
For bookings made through partners (e.g., eco-lodges or tour operators), their refund policies apply. We’ll provide their contact info and help coordinate if issues arise, but we can’t override their terms. Always review partner policies at booking.
10. Changes to This Policy
We may update this policy to reflect changes in our services or legal requirements. The updated version will be posted on www.nattral.com with a new effective date. We’ll notify you via email or a site notice for significant changes. Check back before booking.
11. Contact Us
Questions about a refund or need help with a cancellation? We’re here to make it right. Reach out to:
Nattral LLC
Email: [email protected]
Phone: +1 859-558-9438
Address: 3401 Nicholasville Rd, Lexington, KY 40503, US
We aim to respond within 24-48 hours. Thank you for trusting Nattral LLC to guide your coastal adventures. Let’s keep the wild shores waiting for you!